Uncut Dealer
Uncut Dealer is a trusted VOD platform, dedicated to delivering seamless online experiences. They focus on innovation, customer satisfaction, and simplifying digital entertainment worldwide.
Shared Goals, Collective Success
Collaborating with Uncut Dealer was an honor. Their commitment to improving customer experiences and expanding internationally allowed us to develop tailored solutions. We supported their vision by integrating advanced features that streamlined operations and enhanced engagement, helping them grow in the competitive VOD market.
References
Project:
Uncut Dealer
Platform:
Magento
Industry:
Video on Demand (VOD)
Project Overview
Uncut Dealer, an established VOD platform, sought to revitalize their online store to enhance customer engagement and streamline various operational processes. As part of their strategy to attract new customers and boost sales, the client identified several key areas for improvement. These included enhancing inventory transparency, expanding payment options, improving promotional capabilities, and integrating additional functionality such as DHL for shipping and newsletter management.
The primary goal of the project was to implement these enhancements within Magento, ensuring a seamless customer experience and providing the client with greater control over their promotional campaigns, product management, and shipping operations.
Key Challenges
Limited Payment Options: Uncut Dealer’s platform had limited payment options, restricting access to a broader audience. Integrating Heidelpay, a widely used European payment gateway, was essential to expand payment flexibility and facilitate a smoother checkout experience for customers.
Lack of Inventory Transparency: Without a clear "sold out" notification system, customers struggled to identify unavailable products, leading to frustration. A robust solution was needed to improve inventory transparency and notify customers when items were no longer in stock.
Complex Promotional and Shipping Needs: To support the "Megabook" release, Uncut Dealer needed to implement a pre-sale system with special pricing and coupon codes. Integrating DHL for reliable shipping, along with a functional newsletter and social media integration, was crucial.
International Sales and Security Concerns: Uncut Dealer aimed to expand internationally with an English version of their store, targeting a global audience. However, blocking Russian email addresses to prevent fraud, and creating a staging environment for updates, were essential security measures.
Our Approach
Payment Integration and Inventory Management: To address the client’s payment concerns, we integrated Heidelpay into the Magento platform, expanding the available payment options and improving the checkout process. For inventory management, we developed and implemented a clear "sold out" notification system.
Coupon Codes and Pre-Sales System: We created a comprehensive pre-sale system to support the launch of "Megabook." This system allowed the client to set up special pricing promotions and manage coupon codes for various marketing campaigns.
Social Media Integration and Shipping Solutions: To enhance product promotion, we integrated the Magento platform with Facebook, enabling Uncut Dealer to promote their products directly on social media. For shipping, we integrated DHL into the platform, providing customers with reliable shipping options.
Development Environment and Security Enhancements: We created a staging and development environment that allowed the client to test new features, updates, and promotional campaigns before rolling them out to the live site. To address security concerns, we implemented a solution that blocked Russian email addresses.
Results and Achievements
Increased Customer Engagement and Sales
The combination of expanded payment options, improved inventory transparency, and enhanced promotional capabilities led to a noticeable increase in customer engagement and sales. Customers were more likely to complete purchases due to the ease of payment and the availability of promotional offers.
Improved Customer Satisfaction
Customers appreciated the clear "sold out" notifications and the ability to access special promotions and pre-sales. The integration with DHL also ensured reliable shipping, further enhancing the customer experience.
Enhanced Operational Efficiency
The client now had greater control over their promotional campaigns, inventory management, and shipping processes, allowing them to operate more efficiently and effectively.
Seamless International Expansion
The introduction of an English-language store version and advanced security measures allowed Uncut Dealer to expand its reach to international markets while maintaining robust fraud prevention. This strategic enhancement positioned the platform as a global contender in the VOD industry.
